Refund policy

Refund & Return Policy – NextGad

Last updated: 27/04/26

At NextGad, we aim to provide high-quality products and a smooth shopping experience. If you face any issue with your order, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return or exchange if:

The product is defective or damaged upon delivery
You received the wrong item

To be eligible:

The request must be made within 24–48 hours of delivery
The product must be unused, in original condition, and with original packaging

2. Non-Returnable Items

We do not accept returns for:

Change of mind after purchase
Used or damaged items (not caused during delivery)
Minor cosmetic differences that do not affect functionality

3. Refund Process

Once your return is approved:

The product will be inspected
If approved, your refund will be processed

Refund methods:

Easypaisa / JazzCash / SadaPay (for prepaid orders)
Bank transfer (if applicable)

Refunds are usually completed within 3–7 working days after approval.

4. Exchange Policy

If you received a defective or incorrect item:

We will offer a replacement (exchange) at no extra cost

5. Return Shipping

If the issue is on our side (defective/wrong item), we cover return shipping
If the return does not meet our policy, the customer may bear shipping costs